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Privacy Policy/Shipping Faq’s/Terms & Conditions/Refund Policy

This privacy notice discloses the privacy practices for OMG Specialty Foods. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Opt-Out of receiving emails
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. If you don’t want to receive any more promotional emails from us, then you may opt out by clicking “unsubscribe” button at the bottom of email.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
On this site, you may order products from us without signing up. Your order will be processed as a Guest status. However, you may not be able to retract your information after the sale. If you decide to Register with us, then a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Shipping Faq’s.
All products are shipped with UPS (United Parcel Service) and for within USA only. You may select the type of shpping service you would like. A Ground shipping is the default. If you are eligible for a Free Shipping, either by Promo Code or by the total purchase price, it will be shipped out as UPS Ground service. To expedite your package you will have to up-grade your shipping method and your credit card will be charged for the appropriate fees. Shipping Times: Most of our products will be shipped within 24 hrs. You may log onto your account to receive your tracking number to trace your package at any time.

OMGspecialtyfoods.com will ship all orders based on the customers requirements but we can not guarantee UPS will deliver on a specified date since they are a third party service.

Refund/Return Policy
Please contact our office within 7 days of receipt to ensure a prompt exchange or refund. You may return, new, unopened items sold by OMGSpecialtyFoods.com within 30 days of delivery for a full refund less a $25.00 restocking fee. This must be returned within a 30 day period. Once an item has been return a full refund will be issued. However, shipping costs will not be refunded. Please contact us via email at sales@omgspecialtyfoods.com or by phone to obtain a return authorization code. We absolutely can not and will not accept any opened merchandises.

Our main telephone number is (831) 625-4457.